I missed a payment deadline. What should I do?
If, for any reason, we do not receive the direct debit amount in our account, we will send you an email and an SMS in...
I want to change my subscription type. Is it possible?
It is always possible to upgrade to a higher subscription without changing the minimum duration. If you wish to downg...
I am sick or injured, and I am no longer able to exercise. Can I cancel my subscription?
We are very sorry to hear about your situation. If you wish to cancel your subscription, here are the required condit...
I am sick or injured and cannot exercise for an extended period. Can I pause my subscription?
If you are sick or injured and unable to exercise for more than 4 weeks, we can pause your subscription, provided tha...
Can I pause my subscription?
You can take a pause for up to 8 weeks with your continuous or flexible subscription or a fixed 12-month period. Than...